Setting up email in a mail app

Once a mailbox exists, you can add it to any mail app using its IMAP and SMTP settings. Use your own domain name in place of yourdomain.com below.

Incoming mail (IMAP)

• Server: mail.yourdomain.com
• Port: 993 with SSL/TLS (or 143 with STARTTLS)
• Username: your full email address, e.g. you@yourdomain.com
• Password: the mailbox password

Outgoing mail (SMTP)

• Server: mail.yourdomain.com
• Port: 587 with STARTTLS (or 465 with SSL/TLS)
• Username: your full email address
• Password: the mailbox password
• Authentication: required

For example, for a mailbox on yurnichost.com use mail.yurnichost.com on ports 993 and 587.

Use mail.yourdomain.com, not a server name. Some control-panel screens display an internal server name such as webapp-svr1-au.yurnic-x.com. Do not copy that into your mail app — our mail server's certificate is issued for mail.yourdomain.com, so a mail app pointed at the internal name will warn about a certificate mismatch and may refuse to send. If your app is set up this way, change the server name to mail.yourdomain.com and the warning disappears.

Webmail

You can also read and send mail in a browser at https://mail.yourdomain.com — useful for a quick check before setting up an app, or from a device where you can't add an account.

Common hiccups

• "Certificate name mismatch" — the server name is not mail.yourdomain.com. Fix the name, then restart the app.
• "Cannot send mail" / authentication failed — outgoing must be 587 with STARTTLS and authentication on, and the username must be the full email address (not just the part before the @).
• Nothing arrives — confirm the domain's MX record points to us. If you changed DNS recently, allow up to a few hours for it to propagate.